What families say, in their own words.

My mother had always known where everything was, and then she didn't. The session was done in one afternoon. The sheet that came out of it was so plain and clear that my siblings in Johor and Penang could both read it and understand it without me having to explain anything. I had expected the process to be more complicated than it turned out to be.

Where Things Are Sheet — June 2025

My father had a considerable collection of pieces — Tamil silver, some older instruments, and a few things we could not identify without help. The catalogue gave us an honest description of each item and noted exactly what my father said about where each one came from. There was no attempt to assess what anything was worth, which was exactly what we needed at that stage. It took three sessions to complete and the result is something the whole family can use.

Heirloom Cataloguing — May 2025

We had tried twice to sort out my in-laws' papers on our own and both times we gave up halfway through because nobody could agree on how to organise things. Having someone come in who was calm and had a method was the difference. The session was done in Bahasa Malaysia which meant my mother-in-law could take part rather than just sit to one side.

Where Things Are Sheet — June 2025

We enrolled in the Family Archive Programme after our grandmother's health began to change. The oral history recording was something we hadn't planned for but turned out to be the most valuable part of the whole engagement — she talked for nearly two hours. The handover brief was also well thought out; it describes where everything is without assuming the reader already knows the family or the collection.

Family Archive Programme — April 2025

I want to be honest that the process took longer than I initially expected for the cataloguing work — we had more pieces than any of us had realised. That said, the practitioner was straightforward about scope at the start and the final catalogue was worth waiting for. It's properly indexed, which matters when you're trying to find something quickly.

Heirloom Cataloguing — May 2025

What I valued most was that there was no attempt to go beyond the scope of the work. When we raised questions about what we should do with certain documents, we were referred to a solicitor rather than given advice that wasn't appropriate to give. That kind of boundary felt respectful rather than unhelpful.

Where Things Are Sheet — July 2025